1. About This Privacy Policy

This Privacy Policy explains how Clipper International Corp., trading through the Brahma Industrial brand, collects, holds, uses and discloses personal information when you visit or use brahmaindustrial.com.au, purchase products from our website, contact us, submit an enquiry or otherwise interact with us online.

Brahma Industrial is an Australian business operated by Clipper International Corp. This policy applies to personal information collected through the Brahma Industrial website and related online interactions. It does not set the privacy practices of independent retailers or other businesses that sell Brahma products through their own websites, stores or systems.

We aim to manage personal information in an open and transparent way and, where the Australian Privacy Act 1988 and Australian Privacy Principles apply to us, in accordance with those requirements.

2. What Personal Information We Collect

The personal information we collect depends on how you interact with Brahma Industrial. It may include:

Website & Technical Information

When you use our website, technical and usage information may be collected, such as your IP address, browser type, device information, pages viewed, referring website, approximate location information and information about how you interact with the site. Some of this information may be collected automatically through cookies and similar technologies.

Marketing Information

If you subscribe to our marketing communications, we may collect information such as your name and email address and information about your interaction with those communications.

Sensitive Information

We do not generally seek to collect sensitive information through the Brahma Industrial website. Please avoid providing sensitive personal information through website forms unless it is reasonably necessary for your enquiry or transaction.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• place an order through brahmaindustrial.com.au;
• create or use an online customer account, where available;
• submit a contact, corporate workwear or other enquiry;
• contact us by email or telephone;
• subscribe to marketing communications;
• request a return, refund or warranty service; or
• otherwise provide information to us in connection with our products or services.

We may also receive information from service providers that help us operate our website, process transactions, deliver orders, prevent fraud, provide analytics or support website functionality.

4. How We Use Personal Information

We collect, hold, use and disclose personal information for purposes reasonably necessary for operating Brahma Industrial and providing our products and services. These purposes may include:

• processing and fulfilling online orders;
• processing payments and maintaining transaction records;
• arranging delivery and providing order tracking;
• responding to enquiries and providing customer support;
• processing returns, refunds, exchanges and warranty claims;
• responding to corporate and custom workwear enquiries;
• maintaining and administering customer accounts, where applicable;
• operating, maintaining and improving our website and online services;
• understanding website usage and improving our products, content and customer experience;
• sending marketing communications where permitted and where you have subscribed or otherwise provided consent where required;
• detecting, preventing and responding to fraud, security incidents or misuse;
• meeting legal, regulatory and accounting obligations; and
• protecting our business, customers and website.

5. Payments

Online payments are processed using payment services integrated with our ecommerce platform. Payment service providers may collect and process payment information required to authorise and complete a transaction.

We do not need to retain your full payment card details in order to process an online order. Payment providers and our ecommerce platform may retain transaction information in accordance with their own policies and applicable legal requirements.

6. Cookies, Analytics & Similar Technologies

Brahmaindustrial.com.au may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, understand website usage, measure performance and, where configured and permitted, support marketing and advertising.

Some cookies are necessary for website functionality, including ecommerce features. Other technologies may be used for analytics or marketing purposes depending on our current website configuration and privacy settings.

You can manage available cookie and privacy choices through the controls provided on the website and through your browser settings. Blocking or disabling certain cookies may affect some website functionality.

7. When We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide services to you, complete transactions or comply with legal obligations.

• Ecommerce and technology providers that host or support our website and online store.
• Payment service providers that process online payments and transactions.
• Delivery and logistics providers used to deliver your orders, including Australia Post where applicable.
• Website, analytics and marketing service providers that help us operate, understand and improve our online services, subject to applicable privacy requirements.
• Professional advisers and service providers where reasonably necessary for our business operations.
• Government agencies, regulators, courts or law enforcement where required or authorised by law.

We do not sell your personal information as a standalone commercial product.

8. Overseas Disclosure of Personal Information

Some of the service providers we use operate internationally. As a result, personal information collected through Brahma Industrial may be disclosed to, stored or processed by service providers outside Australia.

Other service providers may also process information outside Australia. Where applicable, we take reasonable steps to select service providers and manage personal information in accordance with our obligations under applicable privacy laws.

9. How We Hold & Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the information and the service involved, safeguards may include access controls, authentication, secure ecommerce infrastructure, restricted access to business systems and security measures provided by our technology and service providers.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. If we become aware of an eligible data breach, we will respond in accordance with applicable Australian privacy and data breach requirements.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide products and services, maintain business and transaction records, resolve disputes, process returns or warranties, meet accounting and legal obligations and protect our business.

When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to any legal or operational requirements that require us to retain it.

11. Direct Marketing

We may use personal information to send you information about Brahma Industrial products, workwear, new products, offers or other business updates where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us using the details below. Unsubscribing from marketing communications does not affect transactional communications that we need to send in connection with an order, enquiry, return, warranty claim or other service.

12. Accessing & Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to personal information or making a correction. In some circumstances, access or correction may be limited or refused where permitted or required by law. If this occurs, we will explain the reason where we are able to do so.

13. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy requirements, please contact us first so that we can investigate and respond.

We will review the complaint and respond within a reasonable period. If you are not satisfied with our response, or if the matter remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC) about your privacy complaint.

14. Children & Privacy

Brahma Industrial's website is intended for general consumers and businesses and is not directed specifically to children. We do not knowingly seek to collect personal information from children where it is not reasonably necessary for our business activities.

15. Third-Party Websites & Services

Our website may contain links to third-party websites, social media platforms, payment services, delivery services or other external services. Once you leave brahmaindustrial.com.au, the privacy practices of the third party apply to information collected through that service.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable privacy requirements.

The current version will be published on this page, together with the effective date. We encourage you to review this page periodically for updates.

17. Contact Brahma Industrial

If you have a question about this Privacy Policy or how Brahma Industrial handles personal information, please contact us.