Warranty

Brahma Industrial

Warranty

Brahma products are designed for practical use across demanding working environments. Our 12 month warranty provides additional protection against defects in workmanship and materials, subject to the warranty terms below.

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12 Month Warranty

Brahma products are covered by a 12 month warranty against defects in workmanship and materials from the date of purchase.

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Proof of Purchase

Please retain your receipt or other suitable proof of purchase when making a warranty claim.

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Australian Consumer Law

Our voluntary warranty operates in addition to your rights under the Australian Consumer Law.

Brahma Warranty

12 Month Warranty

All Brahma products are made with attention to detail and are covered by a 12 month warranty from the date of purchase against defects in workmanship and materials.

Where a manufacturing defect is identified and the claim is approved under this voluntary warranty, Brahma will repair or replace the product as appropriate, subject to the terms of this warranty.

The warranty does not cover normal wear and tear, misuse or damage resulting from failure to follow the product's care instructions.

What the Warranty Does Not Cover

The Brahma voluntary warranty excludes damage resulting from:

For guidance on washing, drying, storage and caring for your Brahma workwear, see our Workwear Care Guide.

Wear & Tear

Reasonable or excessive wear and tear arising from normal use.

Heat & Elements

Damage caused by heat, flame or exposure to natural elements.

Incorrect Care

Damage resulting from failure to follow the applicable product care instructions.

How to Make a Warranty Claim

If you believe your Brahma product has a defect covered by the voluntary warranty, please follow these steps.

STEP 01

Keep Your Proof of Purchase

Have your receipt or other suitable proof of purchase available. This helps establish the product, purchase date and place of purchase.

STEP 02

Return the Product

For a claim under the Brahma voluntary warranty, return the product with your proof of purchase to the store of purchase, unless Brahma has provided different instructions.

STEP 03

Assessment

The product will be assessed to determine whether the issue is covered by the voluntary warranty. If approved, the product will be repaired or replaced as appropriate.

What Happens After a Warranty Claim?

Warranty claims are assessed by Clipper International Corporation. If a claim is approved under the voluntary warranty, the product will be repaired or replaced as appropriate.

If the original model or colour has been discontinued, the faulty product may be replaced with the most similar model available from the current range.

Clipper International Corporation reserves the right to determine the reasonable cost of repair under the voluntary warranty.

For change-of-mind returns, incorrect sizes, exchanges and refunds on eligible online purchases, see our Returns & Refunds page.

Proof of Purchase

Brahma may require proof of purchase when assessing a warranty claim. A receipt or tax invoice is preferred, but other evidence of purchase may also be relevant.

Examples may include a credit or debit card statement, online order reference, warranty documentation or other information that reasonably demonstrates the purchase.

Australian Consumer Law

Your Australian Consumer Law rights are not affected by this voluntary warranty. Consumer guarantees apply automatically to eligible purchases and operate in addition to voluntary warranties. These rights cannot be excluded, restricted or replaced by a warranty.

Depending on the circumstances, consumer guarantee remedies can include repair, replacement or refund. Consumer guarantee rights may also continue beyond the 12 month voluntary warranty period.

Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Assistance

Need Help With a Warranty Claim?

For further information about the Brahma voluntary warranty or to discuss a warranty issue, please contact:

Clipper International Corp.
02 9698 8944
PO Box 263
Alexandria, NSW 1435

Please have the product details and proof of purchase available when contacting us.

Contact Brahma Industrial